Class 12 Business Studies Chapter 7 Worksheet 2 (MCQs, Case Studies & Short/Long Answer Questions): Directing

Class 12 Business Studies Chapter 7 Worksheet (Directing)

As a Class 12 BST student, you need to master the core concepts of management to score high in your board exams.

But how can you achieve this?

Our expert Class 12 Business Studies teachers have prepared this comprehensive Chapter 7 (Directing) worksheet to help you study essential topics like leadership styles, Maslow’s Need Hierarchy Theory, elements of the communication process, and financial versus non-financial incentives.

Before you proceed further, below are the quick details:

• Class: 12
• Subject: Business Studies
• Chapter Number: 7
• Chapter Name: Directing
• Worksheet Number: 2
• Worksheet Type: MCQs, Case Studies & Short/Long Answer Questions

👉

Chapter Resources:

Learn the chapter: Class 12 Chapter 7 (Directing) Notes

Practice the chapter:

• Worksheet 1: Case Studies;
• Worksheet 2: MCQs, Case Studies & Short/Long Answer Questions

Explore more CBSE Class 12 Business Studies Worksheets including MCQs, case studies, and practice questions.

Table of Contents

Questions

Answers

The worksheet begins from here.

Questions

Q1. Informal communication is called grapevine because:

1. It arises out of the need of individuals to interact.
2. It spreads throughout the organisation with branches going out in all directions.
3. It leads to rumours.
4. It carries information rapidly.

Q2. Ms. Gupta is a self-made woman whose jewellery brand “Chandrika” has a huge customer base. She has a strong team of jewellery designers. Nitish is a brilliant student who has just completed his course in jewellery designing and appeared for an interview before Ms. Gupta. Since Ms. Gupta always had a notion that females are better at designing, she did not ask many questions to Nitish and rejected him. Which element in the process of communication led to Nitish’s rejection?

1. Encoding
2. Decoding
3. Feedback
4. Noise

Q3. Statement A: Directing enables the introduction of needed changes in the organisation smoothly.
Statement B: Effective directing enables a manager to develop the required cooperation in introducing changes in the organisation.

1. Both the statements are correct and Statement B is the right explanation of Statement A.
2. Both the statements are correct, but Statement B is not the right explanation of Statement A.
3. Statement A is correct but statement B is incorrect.
4. Both the statements are incorrect.

Q4. Pramod is a supervisor at ‘Shyam Breads and Biscuits Factory’. The factory produces 20,000 packets of bread and biscuits every day. As a supervisor, Promod ensures that work goes on smoothly and there is no interruption in production. He is a good leader who gives orders only after consulting his subordinates, working out the policies with the acceptance of the group. Identify and explain the leadership style being adopted by Pramod.

Q5. Briefly explain the positive and negative aspects of the type of communication which arises out of the need of employees to exchange their views.

Q6. Identify and explain the elements of directing mentioned below:

1. Astha, a manager, has the ability to influence others to bring about a change in their behaviour.
2. Neeraj, a managing director, declares a share in the profits to the managers for their contribution to increasing the profits of the company.

Q7. Mr. Pawan Kumar, the CEO of an E-Commerce startup which was facing the problem of huge employee turnover, decided to hold a meeting with the managers to discuss the issue. While addressing the managers in the meeting, he advised them to take certain measures which focus on psychological, social, and emotional factors in order to motivate employees. Explain any two such measures discussed by him when he suggested that the job should be made interesting so that the job itself becomes a source of motivation, employees should be congratulated for good performance, and stability regarding future income and work should be provided to employees in order to develop a positive attitude among the subordinates.

Q8. Priya is a regional manager of XYZ Ltd. She is a hardworking employee and is trying to reduce the wastage of resources in her company. She has set standards for the performance of different activities and is ensuring that targets are met according to these standards with minimal wastage of resources. She has set up CCTV cameras which help her keep a close check on the activities of the subordinates and know how the employees are performing. She also rewards the employees with a bonus when these standards are met. She is trying her best to ensure the good performance of her team this year through the application of an important function of management. Explain any two benefits of the function of management highlighted above.

Q9. Identify and state the various elements of communication highlighted in the following cases:

1. Department 'A' has sent an encoded message to department 'B' through the internet. What is the role of the internet here?
2. Madhur is making gestures so that he can send a message to Ranbhir. What is Madhur doing here?
3. Ranbhir is trying to understand the message sent by Madhur by reading his gestures. What is Ranbhir doing here?
4. Kamesh picks up his phone and finds a message on it. He reads the message carefully. What is the role of Kamesh here?

Q10. Madhur started a catering business in Ludhiana one year back. However, despite his utmost sincerity towards the work, his work has not been able to make a place for itself in the market. The clients never seem to be satisfied with his services. One of the prime reasons for this is that he is not able to instruct his staff clearly as to what they should do. Moreover, he fails to provide effective guidance and inspiration to them to ensure that his instructions are implemented in the proper perspective. As a result, his business is running into losses and he now plans to shut down his business. In the context of the above case:

1. Name and state the managerial function which Madhur is unable to perform and which led to the closure of his business.
2. Explain the features of the function identified in part (a).

Q11. State any four barriers to communication which are concerned with problems and obstructions in the process of encoding and decoding the message into words or impressions.

Q12. State any four barriers to communication which are related to authority relationships, rules, and regulations of the company.

Q13. In Saarthak Steel, several initiatives have been taken to further improve the motivation levels of employees through designing jobs that include a greater variety of work content, providing certain stability about future income and work, providing fringe benefits like housing, medical aid, etc., and the allotment of shares in line with various incentives. Identify and briefly explain the incentives being given by the organization to the employees.

Q14. Kunal Guglani is the CEO of Newcastle Enterprises, one of the world's most successful companies. His success stories have been well documented. He chooses highly motivated and capable managers who can perform the task creatively and adequately without his help. He allows the group members to work on their own task and resolve issues themselves. He intervenes only when needed to correct an unfavorable situation. He even allows mistakes to happen for his people to learn from them. He supports them and supplies them with the required information to complete the assigned task.

1. Identify the leadership style adopted by Kunal Guglani.
2. With the help of a diagram, explain the other two leadership styles based on the use of authority.

Q15. Akshara recently joined as the Finance Assistant in PMX Ltd. In her staff meetings, she observed that the Finance Head, Mr. Gupta, never appreciates nor rewards even the best suggestions given by any of the team members. He mostly suppresses any attempt on the part of anyone to communicate with him. One day, she went with a leave application as her mother was very unwell and she wanted to take her to the doctor, but Mr. Gupta was busy examining the balance sheet of the company. He did not listen to Akshara attentively and asked her to come later. Akshara was extremely disappointed with her new job. She felt that there was no transparency in the operations of the company. She decided to start her search for a new job. Identify and explain four communication barriers as discussed in the above case study. Mention the broad category as well.

Q16. Ms. Aakriti Lal works in Creative Eye Films. Her main tasks include coordinating with project heads and interpreting the policy decisions of directors. She has always been liked by her peers and juniors as she is not rigid. She mostly believes people give their best if allowed to participate in decision-making. However, when there is a shortage of time, she doesn't mind taking decisions by herself without involving anyone.

1. Identify and explain the leadership style not adopted by Aakriti Lal.
2. Aakriti’s leadership strategy indicates a particular characteristic about leadership styles. State that.

Q17. When Bhaanupriya joined as the technical head of Logic Lotus Innovators, she was keen on increasing the productivity and profitability of the company. However, she observed that the employees were demotivated as no attention was given to their work. Also, the workers were given little freedom to make decisions. Bhaanupriya decided to stimulate the employees by giving each worker T-shirts with their name on it. She also decided to include workers in work committees. This helped in improving the performance of the workers.

1. On the basis of the understanding of Maslow’s Need Hierarchy Theory of motivation, identify the human need that Bhaanupriya has recognised in order to make the subordinates act towards the achievement of organisational goals.
2. Identify and explain two incentives that have been provided by Bhaanupriya to improve the performance of the employees.

Q18. ‘Delegation helps a manager to extend his area of operations as without it, his activities would be restricted to only what he himself can do.’ In light of the above statement, explain how effective delegation helps the organisation in achieving objectives.

Answers (Coming Soon)

The End

👉

A List of Notes:

Chapter 1  |  Chapter 2  |  Chapter 3  |  Chapter 4  |  Chapter 5  |  Chapter 6  |  Chapter 7  |  Chapter 8  |  Chapter 9  |  Chapter 10  |  Chapter 11  |  Chapter 12

---

👉

See More:

Click here to access more Business Studies Class 12 educational content (worksheets, case studies, MCQs, sample papers, and more).