CBSE Class 12th Business Studies Question Paper - TS12 (5 Question Papers)

Free Business Studies - Class 12th (CBSE) - TS12 (5 Question Papers Included) - Consumer Protection

As a consumer, our first priority is to receive the best quality of the product at MRP (maximum retail price).

To make CBSE class 12th students learn about these concepts, we have built a set of five question papers.

Here are the quick details:

• Class: XII
• Subject: BUSINESS STUDIES
• Time: 45 minutes
• Maximum Marks: 20
• Chapter Name: Consumer Protection
• Marking Scheme: One, three, four, and six marks

Below are the links to the tests:

• Test 1
• Test 2 (Coming Soon)
• Test 3 (Coming Soon)
• Test 4 (Coming Soon)
• Test 5 (Coming Soon)

Test 1

Q1. Under which consumer right does a business firm set up a consumer grievance cell? (Choose the correct alternative) (1 mark)

1. Right to safety
2. Right to be heard
3. Right to seek redressal
4. Right to consumer education

Q2. Identify the responsibility that a consumer fulfils when he looks for the quality marks given above: (1 mark)

1. Assert yourself to ensure that you get a fair deal
2. Getting a proper receipt
3. Buy only standardised products
4. Be honest in your dealings

Q3. Shweta went to a reputed beauty salon to highlight her hair. She was told by the beautician that if she agrees to the package of ₹ 5,000, then she will get two hair spas worth ₹ 1,200 each, free. Shweta agreed to the offer. While highlighting her hair, the beautician spilt chemical on Shweta's face, and it went inside her left eye. Shweta was in pain. When she went to the doctor, she was diagnosed with cornea inflammation. Later, she gave a legal notice to the beautician, accusing her of a lack of expertise. Identify the consumer right that is violated in the above case. (1 mark)

1. Right to Safety
2. Right to be Assured
3. Right to Seek Redressal
4. Right to be Informed

Q4. Navya went to a supermarket for grocery shopping. She bought one kg of bajra flour from the supermarket. On reaching home, when she opened the packet, she found worms inside it. She was disappointed and told her son the same. Her son asked her to check the label. When she checked the label of the packet, she found that the bajra flour was stale and beyond the expiry date. She approached the salesperson at the supermarket, who replaced the bajra flour immediately. When she thanked the salesperson, she was told that it was the policy of the supermarket to satisfy the customers. He further said that satisfied customers not only lead to repeat sales, but they also provide good feedback to prospective customers, which helps in increasing the customer base of the business. Identify the point of importance of consumer protection from the point of view of the supermarket, which is helping them to increase the customer base: (1 mark)

1. Long-term interest of the business
2. Moral justification
3. Social responsibility
4. Government intervention

Q5. Suman bought a box of cheese from a reputed brand from a local shopkeeper. On opening the box, she found a piece of stone in the cheese. She reported the matter to the shopkeeper, who forwarded her complaint to the concerned company. Within a week, the representative of the company visited Suman's residence with an apology and, as a replacement, offered her a new cheese pack with four other varieties of cheese as compensation for the inconvenience to her. Identify and explain the consumer right that Suman exercised. (3 marks)

Q6. Deepak purchased a book from a book-seller and got the cash memo of ₹400, which he paid for the book. Later, he found that the actual price of the book is ₹380, but the book-seller had put a sticker of ₹ 400 on the original price. Can Deepak recover the extra money that he paid? What other options are available to him against the book-seller if he is refused to be given back the extra money he paid? (3 marks)

Q7. Tanya purchased some household goods from a 'General store'. After reaching home, she found a face cream that she had not billed for. After checking the date of expiry and other details, she started using it. Her face burned due to the use of the cream. Where should Tanya file a complaint? Justify. Under the Consumer Protection Act, 2019, who can file a complaint? (4 marks)

Q8. Indian Youth Organisation (IYO) organised a visit of its members to an old age home to inculcate the habit of social work among them. The visit revealed that the living conditions of the inmates of the old age home were not hygienic. So the IYO members decided to clean the premises. During their cleanliness drive, they realised that the old-age home also required pest control. But some of the inmates of the old age home were reluctant to it because they believed that the pest control might create health problems for them. IYO, therefore decided to provide ethical, safe and odourless pest control. They showed inmates of an old age home a pamphlet of the proposed pest control product, which promised easy, inexpensive and long-lasting pest control. The inmates happily agreed, and the pest control was carried out. It worked for a fortnight, but to their dismay, the effect started wearing off. IYO contacted the pest control company, which kept postponing its visit. After waiting for a month, IYO filed a case in the consumer court. The consumer court was satisfied about the genuineness of the complaint and issued necessary directions to the pest control company. State any six directions that might have been issued by the court. (6 marks)

The End

• If you are unable to solve all of the questions above, click here to read the easy revision notes for Consumer Protection and improve your knowledge level.
• Do you want to solve more questions for Planning and score well in your CBSE Class 12th Business Studies? Click here for the Planning questions.