Q1. The newly appointed
Production Manager of Saheb Ltd., a firm manufacturing toys, Mr Ahrawat noticed
that the workers in the factory were not giving their best as the physical
conditions in the factory were not good.
He conducted an experiment to see the effect
of improvement in the physical conditions in the factory on the performance of
the workers, by providing adequate ventilation and water facilities.
He
observed that the fatigue level of the workers reduced. The nature of
management being highlighted in the above case is:
- Management as science
- Management as
profession
- Management as art
- Both A. and C
Q2. Jasmine Ahluwalia is
the manager of an artefacts museum's marketing team, responsible for promoting
exhibitions and events.
In the previous season, she defined the total work of
managing the events into graphic designing, registration inquiries, bill payments,
etc, in order to facilitate specialisation.
However, instead of allocating
work, she had assigned each team member the full responsibility of managing the
promotion of an entire event.
Inspite of holding regular team meetings to take
feedback, Jasmine found problems throughout the events season in the quality of
graphic design, registration inquiry, bill payments, etc,.
For the upcoming
events season, Jasmine has decided to divide these responsibilities on the
basis of her observation of the areas in which the individual team members have
excelled in the previous season and allocate the roles based on their skills
and competencies.
Identify the step in the organising process which was not
properly performed in the previous season but has been duly performed for the
upcoming season.
- Identification and
division of work
- Establishing reporting
relationships
- Departmentalisation
- Assignment of duties
Q3. Choose the statement
that correctly highlights the benefit of using external sources of recruitment.
A. Competitive spirit
among the existing staff
B. Reduction in employee’s
turnover
C. Helps in increasing employee’s
satisfaction
D. Develops a sense of
security amongst employees
Q4. Goodwill Enterprises
is a large-scale automobile manufacturer, who fulfills the needs of both
industrial users and consumers.
The company is providing easy finance
facilities at a low rate of interest, which has considerably increased the
demand for the product.
The company has installed a new branch management
software to efficiently manage and coordinate activities across their multiple
branches and locations.
Identify the components of the business environment
from the above case study.
A. Political and economic
environment
B. Economic and social
environment
C. Technological and
legal environment
D. Economic and
technological environment
Q5. Read the following
statements: Assertion (A) and Reason (R). Choose the correct alternative from
those given below:
ASSERTION (A):
Controlling can prevent deviations.
REASON (R): Controlling
helps in minimising deviations by taking actions and decisions that reduce
their recurrence.
A. Both Assertion (A) and
Reason (R) are true and Reason is the correct explanation of Assertion.
B. Both Assertion(A) and
Reason (R) are true and Reason is not the correct explanation of
Assertion.
C. Assertion (A) is true,
Reason (R) is false.
D. Assertion(A) is false,
Reason(R) is true.
Q6. 'Joining a job marks
the beginning of socialisation of employees at the workplace. The employee
should be given a post for which he has been selected.'
Place the subsequent
steps of staffing in a small organisation in the correct order:
A. Training and
development, promotion and career planning, performance appraisal,
compensation
B. Performance appraisal,
training and development, promotion and career planning,
compensation
C. Training and
development, performance appraisal, promotion and career planning,
compensation
D. Training and
development, performance appraisal, compensation, promotion and career
planning
Q7. Spiceworks, a company
providing financial services to its clients is keeping a close check on the
employee's activities by using biometric and retina scanning as modes of
accessing the office premises, in order to ensure greater security of information
in the organisation.
Choose the correct point
of significance of controlling highlighted above:
A. Controlling helps in
achievement of organisational goals
B. Controlling helps in
ensuring order and discipline
C. Controlling helps in
improving employees motivation
D. Controlling enables
optimum utilisation of resources
Q8. Which among the following is / are correct match?
a) Restricted Entry – Profession
b) Personal application – Management as an art
c) Management – Full-fledged profession
d) Science – Systematic body of knowledge
Options:
a) Only 1 is correct
b) 1, 2 and 3 are correct
c) All are correct
d) 1, 2 and 4 are correct
Q9. Effectiveness in
management refers to:
a) Completing a job on
time at minimum cost
b) Completing job at
minimum cost only
c) Reducing the cost by
producing maximum
d) Completing the job on
time whatever be the cost
Q10. Which one of the
following is not an importance of staffing?
(a) Suitable division of
work among employees
(b) Developing skills in
employees
(c) Employee satisfaction
(d) Efficient use of
human resources
Q11. Which one of the
following is a non-financial incentive?
(a) Recognition
(b) Perquisite
(c) Retirement benefit
(d) Stock option
Q12. Controlling is
________.
(a) Forward looking
(b) Backward looking
(c) Continuous process
(d) All of these
Q13. Gang plank is related
to
(a) communication.
(b) motivation.
(c) supervision of
workers.
(d) incentives to
workers.
Q14. Management is
multidimensional because it has _________ dimension(s).
(a) One
(b) Two
(c) Three
(d) Four
Q15. Proper understanding
of business environment is not a prerequisite for
(a) tapping of useful
resources.
(b) identification of
opportunities and threats.
(c) formulation of
strategies.
(d) better coordination
of employee efforts.
Q16. When Jaskaran
Singh applied for the post of Computer teacher in a school in Bhubaneswar, he
was asked to prepare a PowerPoint presentation on a particular topic during the
selection procedure. Identify the type of selection test being mentioned in the
above lines.
(a) Trade test
(c) Intelligence test
(b) Personality test
(d) Interest test
Q17. Which type of
training is provided to the new employees of an organisation in order to
familiarise them with the organisational rules and policies, their superior and
subordinate, and so on?
(a) Vestibule training
(b) Apprenticeship
training
(c) Internship training
(d) Induction training
Q18. Alo a mobility
platform is in the process of laying off 400-500 employees 1n a move aimed at
driving cost efficiency.
Which objective of management will the firm not be
able to achieve by carrying out this process.
a) Efficiency
b) Social
c) Profit
d) Survival
Q19. Mr. Mohan, Financial
manager of ABC Ltd., has prepared the annual Statement of proposed expenditure
to be presented in the Annual General Meeting.
Identify the type of plan
formulated by the financial manager.
a) Budget
b) Policy
c) Goal
d) Strategy
Q20. ASSERTION (A):
Controlling can prevent deviations.
REASON (R): Controlling
helps in minimising deviations by taking actions and decisions that reduce
their recurrence.
A. Both Assertion (A) and Reason (R) are true
and Reason is the correct explanation of Assertion.
B. Both Assertion(A) and
Reason (R) are true and Reason is not the correct explanation of
Assertion.
C. Assertion (A) is true, Reason (R) is
false.
D. Assertion(A) is false,
Reason(R) is true.
SECTION
- B carries 3 marks each
Q21. How does the size of
the organization bring need for the coordination in all activities?
Q22. Rishitosh Mukerjee
has recently joined AMV Ltd, a company manufacturing refrigerator.
He found that his
department was under-staffed and other departments were not cooperating with his department for
smooth functioning of the organisation. Therefore, he ensured that his department has the
required number of employees and its cooperation with other departments is improved.
- Identify the level at
which Rishitosh Mukerjee was working.
- Also, state two more
functions required to be performed by Rishitosh Mukerjee at this level.
Q23. 'Principles of
management are general guidelines'. Explain.
OR
'Principles
of management are contingent'. Explain.
Q24. Distinguish Rule and
Policy as a type of plan.
SECTION
- C carries 4 marks each
Q25. Konark Ltd is an
electronic goods manufacturing enterprise situated in Shivpuri. It is earning low
revenue compared to its competitor Noni Ltd.
Both enterprises 'operations are
affected directly by the investors, customers and suppliers, which are unique
to their respective locations.
In addition to this, the factors like money
supply, technological changes etc. are indirectly affecting their performance.
- Identify the concept
discussed in the above text and state one feature of it.
- Also, state any three
points of importance of this concept.
Q26. Every year a meeting
is organized in the lawns of the owner of a company. In this meeting the owner
of the company grants some funds for the benefit of the families of the
employees.
The employees on the other hand never resist any change or put
excessive demands. The general environment in the company is very supportive to
the employees.
The employee turnover ratio is very low. Which concept of
management is discussed here? Explain.
Which principle of management will be
easily followed here? Also explain the principle.
Q27. Suhasini, a home
science graduate from a reputed college, has recently done a cookery course.
She wished to
start her own venture with a goal to provide 'health food' at reasonable prices. She discussed her
idea with her teacher (mentor) who encouraged her.
After analysing various options for
starting her business venture, they short listed the option to sell readymade and 'ready to
make' vegetable shakes and Sattu milk shakes. Then, they weighed the pros and cons of both
the short-listed options.
- Name the function of
management being discussed above and give any one of its characteristics.
- Also briefly discuss any
three limitations of the function discussed in the case.
OR
Laxmi Chemicals Ltd., a
soap manufacturing company, wanted to increase its market share from 30% to 55%
in the long-run. A recent report submitted by the Research & Department of
the company had predicted a growing trend of herbal and organic products.
On the basis of this
report, the company decided to diversify into new variety of soaps with natural ingredients
having benefits and fragrances of Jasmine, Rose, Lavender, Mogra, Lemon Grass, Green Apple,
and Strawberry etc.
The Unique Selling Proposition (USP) was to promote eco-friendly
living in the contemporary life style. The company decided to allocate 30 crores to
achieve the objective.
- Identify the type of
one of the functions of management mentioned above which will help the company to
acquire dominant position in the market.
- Explain any three
features of the function mentioned in the above text.
Q28. Sanchit, after
completing his entrepreneurship course from Sweden returned to India and started a coffee shop
'AromaCoffeeCan' in a famous mall in New Delhi.
The specialty of the coffee ship was the
special aroma of coffee and a wide variety of flavours to choose from.
Somehow, the business was
neither profitable nor popular. Sanchit was keen to find out the reason.
He appointed
Sandhya, an MBA from a reputed college, as a Manager to find out the cause for the same.
Sandhya took feedback from the clients and found out that though they loved the special unique
aroma of coffee but were not happy with the long waiting time being taken to process the
order. She analysed and found out that there were many unnecessary obstructions in between
which could be eliminated. She fixed a standard time for processing the order. She also
realised that there were some flavours whose demand was not enough. So, she also decided to stop
the sale of such flavours. As a result within a short period Sandhya was able to attract the
customers.
Identify and explain
any two techniques of scientific management used by Sandhya to solve the problem.
Q29. Explain Maslow's
hierarchy of needs in terms of business environment.
Q30. Identify the step of
controlling process applicable in the following cases:
- Esha is keenly observing the quantity of capsules produced
in a pharmaceutical company. She realises that there is no need for any action
to be taken as the deviations are within the acceptable limits. A day later
when she comes to work, she finds the situation opposite to that of the
previous day. This time the deviation was beyond the acceptable range and
needed immediate action. She called her subordinates and told them that this
should not happen again.
- Mahesh who is the owner of a company has decided to focus
only on a few activities of his business. He considers that the rest of all
activities are not critical to the performance of his company. One such area he
finds is of labour. The labour cost recently went up by 4% sending signals of
coming danger. Now he will put his efforts to control this variation by
arranging labour at a cheaper rate.
- In a company a manager is trying to find out the deviation
between the actual number of fans produced and the desired number. He already
knows about the standard as the company has assigned him a definite quantity of
fans to be produced.
- Manoj Khanna a senior experience manager is concerned about
the 2% rise in the raw materials. However, he knows that this is an acceptable
range. He tells his staff that if this rise goes beyond 2% it should be brought
into the notice of management. Then he sets a limit of 5% when the management
should give it the priority over other activities.
SECTION
- D carries 6 marks each
Q31. Differentiate between
'functional and 'divisional' structure organization on any five basis.
OR
Distinguish Decentralization and
delegation in an organization.
Q32. Ramdas, aged 49 is
working in an aviation company. He is the senior most employee in his division.
He is even senior to the division manager, Kanaputti. Ramdas is considered one
of the most committed, capable and hard-working employees.
As a result of his
abilities and seniority, he generally
received the work assignments of his choice. Although there was no formal designation of
various special' projects assigned to Ramdas, he handled them as a matter of routine.
A
problem developed when an able and intelligent person Nagarjuna, aged 33, was appointed by
Kanaputti. Nagarjun's previous three years' experience in the closely related work, made it
possible for him to catch on to the routine work of his new job more rapidly than was
customary for a new employee.
On several occasions, Kanaputti noticed the tension developing
between the two employees. However, he didn't want to get involved in their personal issues as
long as the work was completed effectively and efficiently by them.
One day, the tension
between them reached the boiling point and Ramdas complained to Kanaputti stating that
his duties were being largely taken over by Nagarjun.
Kanaputti issued the
order stating the clear allocation of the jobs and related duties between the
two.
He further clarified the
working relationship between them by specifying who was to report to whom.
This helped in
reducing the workload, enhancing productivity and removing ambiguity.
- Identify and state the
step of organizing process which has not been carried out properly and contributed
to this problem.
- State the two steps of
the organizing process which have been taken by Kanaputti to respond to the complaint
of Ramdas.
- Also state and explain
two points of importance of organizing as reflected in the above case.
Q33. Umang Gupta is the
Managing Director of Denver Ltd. The company had established a good name for
itself and had been doing well. It was known for timely completion of orders.
The Production Manager, Ms. Kanta was efficiently handling the processing of
order and had a team of fourteen motivated employees working under her. Everything was going on well.
Unfortunately, she met
with an accident. Umang knew that in the absence of Ms. Kanta, the company may not be able
to meet the deadlines.
He also knew that not meeting the deadlines may lead to customer
dissatisfaction with the risk of loss of business and goodwill. So, he had a meeting with his
employees in which accurate the speedy processing of orders was planned.
Everybody agreed
to work as team because the behaviour of Umang Gupta was positive towards the
employees of the organisation. Hence everyone put in extra time and efforts and the targets
were met on time. Not only this, Umang visited Ms. Kanta and advised her to take sufficient
rest.
- Identify and explain
the leadership style of Umang Gupta and draw a diagram depicting the style.
- Explain any four
financial incentives that can be given to employees by Umang Gupta.
34. Briefly explain the
steps in the process of staffing.
OR
Explain all the steps
involved in Selection process.
The End
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